Effective date: September 18, 2026
This Privacy Policy explains how PrintKeepsake collects, uses, shares, and protects information when you visit our website, contact us, use online chat, or request custom photo products.
Depending on how you use the site, we may collect your name, email address, phone number, billing or delivery details, order information, support messages, preferences, and information you provide in forms or chat. If you submit photos or artwork, we process those files to provide the requested service.
We may also automatically receive technical information such as IP address, browser type, device type, referring page, approximate location, pages viewed, and interaction data. Cookies or similar technologies may be used for security, preferences, analytics, and site functionality.
Photos, designs, and files you submit are used to fulfill your request, provide previews or support, perform quality checks, and coordinate production or delivery. We do not claim ownership of your photos. You should keep your own backup and should not submit content you do not have permission to reproduce.
We may use cookies and analytics tools to understand traffic and improve the website. We may also use an online chat provider to communicate with visitors. These providers may process technical information according to their own policies. You can block or delete cookies through your browser, though some site features may not work correctly.
We may share information with trusted providers that host the website, process payments, produce or ship orders, provide email or chat support, deliver analytics, prevent fraud, or maintain technical systems. We may also disclose information when required by law, to protect users or the business, or in connection with a business transfer such as a merger or sale.
We do not sell your submitted photos. We do not use customer images for advertising without an appropriate separate permission.
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and meet legal requirements. Retention periods may differ by information type and service provider.
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No online transmission or storage system can be guaranteed completely secure, so please use care when sending sensitive information.
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about processing. You may also opt out of marketing emails by using the unsubscribe link or contacting us. We may need to verify identity before completing a request.
Our services are not directed to children who are too young to enter binding agreements. We do not knowingly collect personal information from children without appropriate consent. Contact us if you believe a child has provided personal information to us.
Your information may be processed in countries where our service providers operate. Those countries may have privacy laws different from the laws where you live. We use appropriate safeguards where required.
Our website may link to third-party websites. Their privacy practices are governed by their own policies. We may update this policy from time to time and will post the revised effective date here.
For privacy questions or requests, contact us through our contact page.
Thoughtfully printed photos for the moments, people, and places you never want to forget.